5 Replies Latest reply on Mar 31, 2017 11:23 AM by allon

    Is there a way to require a document on service request or have it be part of ticket?


      Have version 12.3 would like to know if possible to require it as a feature request in custom field or to have when the choose a request type to it would be part of the ticket they fill out? We added it to the FAQ but people tend to skip FAQ and just fill out request.