Since upgrading to NPM version 12.1, anytime I open any of my NetPath instances I get the error message:
I've restarted Orion services and restarted the server, and neither fixed the issue. Has anyone else seen this issue and resolved it?
Hi,
You could try the following steps,Unable to load Netpath - SolarWinds Worldwide, LLC. Help and Support
if this does not resolve it i would suggest opening a support ticket for this issue.
I may end up opening a support ticket as that did not resolve the issue. Something I didn't notice before my initial post is that at the top right of the page on the NetPath page, it also says "WebApi Error, Status" and has a picture of a stop sign. Don't know if this signifies a larger issue...
abdulraheemsidz I was not able to get this resolved. To be honest, I haven't really had a chance to get back to this issue as I don't use NetPath too frequently and my priorities have shifted to a different project for the time being. If I figure something out I'll be sure to post it here!
Ok, anyway SolarWinds support case helped to figure out this one and solve it as a work around since it is a known bug which they are tracking.
Work around:
C:\inetpub\SolarWinds\ui\modules\netpath\js\netpath.js ---> Edit this file in notepad (use notepad search to find "15000" and replace it with 40000)
Change timeout: 15000 to 40000
C:\inetpub\SolarWinds\ui\modules\netpath\js\netpath.min ---> Edit this file in notepad (use notepad search to find "15e3 and replace it with 40e3)
Change timeout:15e3 to 40e3
Need to reset IIS
open Command line as admin and type "iisreset"
After that check in Netpath and graph will appear, the WebAPi error will no more come.
abdulraheemsidz Thank you very much for posting your solution!!! This worked great for me and my NetPath is now back up and kicking.
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