2 Replies Latest reply on Apr 3, 2017 10:16 AM by bvondeylen

    Location Custom Fields- is there any point to them at all?

    billypilgrim

      We are currently trying to get WHD set up for another team within our business & so currently trying to reinvent the wheel in many respects to make it fit their purpose. It has got me wondering again- how useful is actually defining information within a Location?

       

      We are a retail company with lots of physical 'locations' so you would think this would be useful, but I have never seen any benefit of having location custom fields & attachments- am I missing something?? We do have the client Location field synced from AD and we do have Location groups so we can vary who/ how people can interact with WHD (eg shop staff vs third parties) but for example if I create a ticket for a client where does that Location custom field come in to play? It's not even visible anywhere on the ticket? One thing that could be very useful would be if certain custom fields could be assigned to certain location groups and actually be displayed somewhere on the ticket.

       

      Just would be interested to see what people have used this for. Please put me out of my misery!

        • Re: Location Custom Fields- is there any point to them at all?
          kellytice

          I'm with you - i don't see Location Custom Fields as being particularly useful.   I can see how it might be useful if you think a Tech might go look at the Location list and need to know something unique about a particular Location, but it does seem like it would be much more helpful if  you could (optionally) display it elsewhere.

           

          I really don't understand the point of attachments for Locations, though.  

          • Re: Location Custom Fields- is there any point to them at all?
            bvondeylen

            I agree. I would be better if the custom field would work with a Room (instead of a Location). We would then use that to designate Rooms with Asbestos. That way our Operations Dept would use our Help Desk. IF the Custom field would be displayed on a Ticket, the Operations crew would know there was Asbestos in the Ceiling, or Wall, or Floor tile. We would use a Custom Field for more than that as well if the custom field would be displayed on the Ticket, and could be narrowed to a Room in a location.

             

            Custom field for only the Location is not helpful. Custom Field for a Room within a Location would be very beneficial (too us).