3 Replies Latest reply on Mar 31, 2017 7:59 AM by deiberts

    Solarwinds NPM Map Engine Failure

    deiberts

      I'm having an error on our web pages where the Orion map Icons are VERY basic and the network background is completely missing with a white background.  I have a case number opened (1141747) but the steps provided where to recreate website, Clear ASP.NET, repaired core installer, and re-ran configuration wizard.

       

      Some background:

      We moved Solarwinds from Windows2008r2 to Windows2012r2 and I went through the migration process.  Everything works great except the maps... Load up Network Atlas and it recognizes the maps just fine.  I even went and built a fresh map with a few nodes on it and tried to test that but no success either. 

       

      Here is a brief on the error I'm receiving from the orionweb.log file:

       

      WARN MapEngine - (null) Failed to dispose map objects

      System.Runtime.InteropServices.InvalidComObjectException: Com

      object that has been separated from its underlying RCW cannot be used.

           at System.StubHelpers.StubHelpers.GetCOMIPFromRCW (Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)

           at TomSawyer.TSGraphEditor.get_mainDisplayGraph()

           at

      AxTomSawyer.AxTSUnicodeGraphEditorControl.get_mainDisplayGraph()

           at Solarwinds.MapEngine.MappingControl.get_MapObjects()

           at Solarwinds.MapEngine.MappingControl.MapClose()

       

       

      This is also on a network where I can't "Pull" logs from...If anyone can help with this I would greatly.