2 of 2 people found this helpful
if they are modifying the database and editing the Tech table, they could grant themselves access that way. You could likely change the password on the database.
1 of 1 people found this helpful
You need to create a "Tech Permissions" group for your technicians and add them only to this group under the web help desk settings. Then under "Other Permissions" un-check the "View Techs & Groups" permission. You'll want to carefully review the other permissions too. It sounds like to me they are able to see the Techs and Groups and are just going in and simply changing themselves from "Tech" to "Admin".
As for the database & servers, you should secure that too.
I agree with Richardf456, DEFINATELY secure the databases and setting groups for permissions is much easier to manage moving forward.
Thanks for the help everyone, I double checked my group permissions and was also able to change the database password as well. Unfortunately changing the server password isn't an option (long story) but at least I've got WHD access tightened up.