2 Replies Latest reply on Mar 24, 2017 12:17 PM by mihir@ergos

    SCP CERTIFICATION AND ELEVATED ACCESS WHEN OPENING TICKETS

    irvinflores

      When opening a new ticket it's typical that you have to go through the Level 1/2 support desks prior to getting a L3 person involved.

      This is sometimes time consuming and not the most productive use of time for either side.

      It has been my experience in the past that many companies have a different process for individuals that possess certification to allow opening a ticket directly to level 3 support.

      Please consider that as a possible benefit in the future.

       

      jose.vazquez