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more than likely a firewall issue.
first test: from the WHD server, can you get to http://127.0.0.1:8081 ?
second test: from the WHD server, can you get to http://YourWHDservername:8081 ?
third test: from another machine, can you get to http://YourWHDservername:8081 ?
If the first two work and the third one doesn't, i'd suspect a firewall issue - you'd need to open port 8081 to the target machine.
Sorry for the late reply.
I can’t seem to do any of these. The only way I can access the WHD console is by double clicking the WHD icon from the server.
Firewall is turned off and still no joy.
Systems Administrator, Strategic Systems
Lockheed Martin UK
O +44 (0) 1436 674321 Ext 8888
Also... if you run McAfee....
Check to see if macmnsvc.exe is running.... (McAfee common services).
If so... that runs on 8081...
Go into the WHD.CONF file in the conf directory and change to another port... (I used 8082).
Stop/Start WHD and no problems,.
forgot to acknowledge the help I got from the SW folks... (my bad.)
Hi, just want to be sure you are aware of the Web Help Desk Getting Started Guide and Training Videos: https://support.solarwinds.com/Success_Center/Web_Help_Desk_(WHD)/OnboardingGuideCHM https://support.solarwinds.com/Success_Center/Web_Help_Desk_(WHD)/Web_Help_Desk_Training#section_3