Is this possible?
Hi Sullivan,
You can use the REST API for the WHD to update tickets, there is a API guide you can find here: Web Help Desk REST API Guide
There is a section for updating tickets, but essentially the information you need is in the guide above
The syntax for updating a ticket is identical to that of creating a ticket (above), except that the request should use the HTTP PUT method, and the ticket number (id) must be provided:
$ curl -X PUT -d @ticket.json \
> "https://localhost/helpdesk/WebObjects/Helpdesk.woa\
> /ra/Tickets/4\
> ?apiKey=v32lXMFAi7dl3zGrtETArXqKVF8svfAfXZpIwC0P"
Best regards,
Gus
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.