1 Reply Latest reply on Feb 21, 2017 2:35 PM by jkuvlesk

    SCP Certification and elevated access when opening tickets

    bobmarley

      When opening a new ticket it's typical that you have to go through the Level 1/2 support desks prior to getting a L3 person involved.

      This is sometimes time consuming and not the most productive use of time for either side.

      It has been my experience in the past that many companies have a different process for individuals that possess certification to allow opening a ticket directly to level 3 support.

      Please consider that as a possible benefit in the future.