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Re: Help with CC email in request type
jeremymayfieldFeb 9, 2017 1:59 PM (in response to chaschu763)
Under Setup>Companies and locations>departments, we setup the department heads, and it will always CC those users department heads of the users assigned to the departments. Also any user copied on the original email will always be copied.
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Re: Help with CC email in request type
chaschu763 Feb 9, 2017 2:41 PM (in response to jeremymayfield)I believe in my situation this is not the case as I have another Department head setup and she is not showing in the CC field for the request type.
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Re: Help with CC email in request type
Barry Harris Feb 9, 2017 3:22 PM (in response to chaschu763)If I understand the issue correctly, it is the email address created in Incoming Email Account/s, see the blue info note below that is associated with the Request Type identified in the "Request Type" field below
Here you can change the Request Type to any request Type that is associated with the Tech Group listed or, if you do not list a Tech Group, you can select whichever request type you prefer.
The screenshot below shows the Tech Group, its associated Request Type and the Incoming Email Account that the Request Type is associated with. This may not be what you needed but I hope it helps.