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Web Help Desk (WHD)

Forum Creating a WHD Superuser?

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Creating a WHD Superuser?

stoopid_it over 7 years ago

I'm new to WHD, but am deploying it for 2-3 departments. As the SysAdmin, I want to have a global view over all of the tickets created for all of the Tech Groups. So far, I can only see tickets in my own group. If I add the other groups to my account, I don't want to accidentally be assigned those tickets, and I don't want the notifications. Any suggestions?

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akorkishko over 7 years ago +1

Can't you just do a global search for those tickets? You can also do Advanced Search, create a query, and then save it. It will appear on your main bar next to Items count, you can select what query you…

0 akorkishko over 7 years ago

Can't you just do a global search for those tickets? You can also do Advanced Search, create a query, and then save it. It will appear on your main bar next to Items count, you can select what query you want to search.
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0 stoopid_it over 7 years ago in reply to akorkishko

That worked. Thanks. I was hoping to be able to add navigation buttons, but this works too.
David Hunter | IT Manager | stoopid buddy stoodios | Burbank, CA | o: 818-333-8600 m: 818-571-1798
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