6 Replies Latest reply on Jul 14, 2017 3:22 AM by HerrDoktor

    SolarWinds / ServiceNOW Integration Issue

    llemieux

      Hello,

       

      Recently we established an instance in SolarWinds with our ServiceNOW environment. Everything involving that process went well. The issue I'm experiencing is during the creation of the trigger action that generates the incident within ServiceNOW.

       

      For some reason the fields we have specified that match our incident forms in ServiceNOW show a 'null' value. As anyone seen this before? Screenshot attached. We believe it may be related to a permission issue with our ServiceNOW account created for the SolarWinds integration, but are just not sure.