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Web Help Desk (WHD)

Forum Adding additional custom fields to Web Help Desk tickets

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Adding additional custom fields to Web Help Desk tickets

shawnrohrbach over 7 years ago

Sorry for the newbie question, but i am setting up a cloud version of web help desk and am stuck at the point of adding additional (more) custom fields. I got the first one done, but i do not see where I add additional custom fields. I need a total of fifteen. Any help would be greatly appreciated

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kellytice over 7 years ago +1

If you have access to the setup menu, it would be under: Setup -> Tickets -> Ticket Custom Fields once you make a custom field and Save it, you can then edit it and specify which Request Types it will…

0 techy4christ over 7 years ago

What section are you looking to add Custom fields?
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0 kellytice over 7 years ago

If you have access to the setup menu, it would be under:
Setup -> Tickets -> Ticket Custom Fields
once you make a custom field and Save it, you can then edit it and specify which Request Types it will show up for.
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