Hi Everyone,
I'm trying to setup WHD so that it will send an e-mail to the client when the status of a ticket changes. ie. Ticket Opened, waiting customer, closed an so on, but I can't seem to find a straight forward way of doing this.
I tried to do this through action rules, but it looks like I have to hard code the recipient and therefore I'd need a different rule for every client...
Am I missing something as I thought this would be failry straight forward to setup?