6 Replies Latest reply on Feb 7, 2017 8:31 AM by derhally

    Acknowledge alert not working in NPM 12.0.1

    dbai

      We have a piece of Java code that acknowledges alerts using the InformationService via SOAP. This works fine on NPM 10.7 and 11.5.1 but seems to be failing with this message on 12.0.1:

       

      Could not load file or assembly 'SolarWinds.AgentManagement.Contract, Version=1.6.0.325, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.

       

      Looking at the file properties of C:\Program Files (x86)\SolarWinds\Orion\SolarWinds.AgentManagement.Contract.dll it says version 1.6.0.347 so maybe there's a mismatch going on here but I have no idea how to go around fixing it. I have tried looking at the C:\ProgramData\SolarWinds\InformationService\v3.0\Orion.InformationService.log but it's not outputting any errors.

       

      Our platform is Orion Platform 2016.2.100, NPM 12.0.1, DPA 10.2.0, QoE 2.2.0, IVIM 2.1.2, SAM 6.3.0, NetPath 1.0.1 running all the latest hotfixes.

       

      Any help would be appreciated thanks.