Email or SMS Notification for Tickets created after business hours

If you are looking for all after hours tickets to send alerts, then you need to adjust the business hours in WHD to be 24/7. However, if you are looking for specific priorities to send alerts, as is typical in an on-call scenario, then you need to get creative with action rules, or look into a third party alerting solution like OpsGenie. A request for Solarwinds to add on-call functionality has been posted for a couple years, but the dev team hasn't announced it being road mapped yet.

Here is that Feature Request if you'd like to "vote it up":  

I feel like SW took their best shot at enabling this type of functionality with Alert Central.  Once many of us became adopters they stopped supporting it and it died on the vine.  I know there are still people using it (don't think its available for download any longer) but I couldn't count on an unsupported app for production alerts so I switched to OpGenie a couple years ago and have been very happy.  SW just announced their endorsement of OpsGenie to replace Alert Central.  

kjette,

Do you have OpsGenie sending confirmations/updates back to WHD?  I assume you are using email as the integration tool between the applications, please advise if you are doing something else.

Thanks.

Rick

Sadly thats the one feature thats missing but I don't think Alert Central did that either.  OpsGenie has a direct integration with Solarwinds NPM and I'm hoping now that they have endorsed OpGenie we'll get the same for WHD.  I have already asked the question.