5 Replies Latest reply on Feb 2, 2017 10:15 AM by kjette

    Email or SMS Notification for Tickets created after business hours


      My situation is this.  Our IT department has "normal business hours" 8-4:30 M-F.  We support businesses and services that operate 24-7, and have the need to get an email or text sent to all techs on a ticket created if it is after our business hours. I cannot use locations and departments to do this as some tickets are sent in via email and will get no information populated until we as tech's update the ticket.