1 of 1 people found this helpful
Hmm.. the default behavior on mine is the way you desire it.
Specifically, i have a couple of Companies:
Those each have a couple of Locations assigned to them:
(and i have a couple of other Locations not noted above)
When i have a user (Henry Faber) that is assigned to Company: Bluth Company and Location: Banana Stand
that user only sees the relevant Locations for 'his' Company:
So, my question to you would be: For your Client users - do they have both a Location and Company set or just Location?
If i set my Henry Faber client account to not have a Company but instead only have a Location set, then i can see all Locations for all Companies:
I think I see the issue and I think I explained my question incorrectly.
If I have a technician who is logged in and has access to all companies and all locations, is it possible to just present the locations which are assigned to that specific company?
2 of 2 people found this helpful
Ah, from a Tech perspective! Hmm... lesseee...
OK, so in my environment i start to create a new ticket and choose a client who already has a Location assigned (Banana Stand) which makes that user by association be related to the Bluth Company company.
So what you're saying is that when the Tech goes to the ticket details tab and wants to change the location, you want the list of Locations in the field to be filtered to only show (using the above example) other locations for Bluth Company.
Unfortunately i don't think that's possible. I can see the desire there, but as you've noted, when i (as a Tech) go to choose a 'new' Location for the ticket i can see all Locations for all Companies and I don't see a setting to limit that: