4 Replies Latest reply on Jan 23, 2017 11:17 AM by byrona

    How to allow exceptions to accounts to create tickets via email?

    byrona

      I have WHD setup so that new tickets can only be created via the Web Interface as can be seen below:

       

      WHD Email Ticket Only.png

       

      I do have some cases where I would like some of my systems to be able to generate alerts into the system and create tickets via email; is there a way to allow exceptions to this for situations such as that?  If not is there a better way to configure the system to get this desired result?

       

      Thanks in advance for any help with this!