9 Replies Latest reply on Jan 21, 2017 5:57 PM by byrona

    Client can't create ticket via email template


      I currently have WHD set to not allow clients to submit new tickets via email; only via the WebUI.  When clients try to submit new tickets via email they receive a response from WHD.  I would like to edit that response email to direct them to the WebUI but I can't find that email in the Email Templates section; am I missing something obvious?


      Please let me know where I can modify that system response; thanks!