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I can only think of a couple of ways to do this, and neither are particularly desirable:
- You could have the location have a user name as part of the location name (e.g: AUSTIN (James Doe) , HOUSTON (Mary Bee) , etc...) so it is easy for the Tech (or whoever) to know who to lookup
- You could create a lot of Action Rules that trigger only on ticket creation that could automatically add a note to the ticket based on the Location selected (perhaps that Note could be not visible to the Client users). This drawback would be that it would essentially be one Action Rule per Location, so it would be a real pain to manage if you added/removed Locations often, and I'm not sure what kind of performance hit running thousands of Action Rules would have.
It would make a good Feature Request. I'd be interested if anyone else has ideas for this that i haven't thought of.