1 Reply Latest reply on Jan 16, 2017 5:48 PM by kellytice

    Searching for Clients using LDAP


      I am in the process of adding new clients into Helpdesk. Using LDAP when searching for clients that are not in the system, they are automatically adding themselves to said client list. Is this normal? 

        • Re: Searching for Clients using LDAP

          This does seem odd to me - i would not anticipate them to add themselves unless:

          * you have bulk sync enabled for the LDAP connection and the scheduled sync happened, or

          * the user logged in to WHD   (even if you haven't 'pulled that user into WHD' yet, the fact that the LDAP connection exists can allow them to log in, which would create the Client account in WHD.)