0 Replies Latest reply on Jan 10, 2017 12:51 PM by chaschu763

    Replying back to tickets.

    chaschu763

      Recently had a ticket that was opened and it had several people cc'ed on it. One of those people replied back and it opened a new ticket. Wondering if there are any settings for this type of situation and how you would recommend I have the system recognize reply's back to the original ticket?

       


      Thanks

      Chad