Is it possible to open WHD to a particular ticket page through a URL?
The scenario would be as follows:
- Caller calls into an IVR and enters their Ticket Number
- The IVR system transfers the call to an agent who has WHD installed on their desktop
- The soft phone application on the agent's desktop would pop the WHD application to the ticket page (for the Caller entered ticket number)
It seems like it should be possible.
If you check out the documentation on the WHD API, it may help you get there:
It is talking in the context of accessing the data using the API (typically from another program or from a script) but it generally provides some detail on the formatting of ticket URLs. The hard part would be the authentication part, but i believe it also gives some guidance on that.