1 of 1 people found this helpful
If you are under current maintenance for your WHD license, you can open a ticket with Tech Support and they can help you reset the admin account/password.
Submit a Ticket | SolarWinds Customer Portal
I believe you'll need to know your company's SolarWinds ID (SWID). If you don't know it you'll likely need to contact SolarWinds Customer Service. This page has a bit of detail: Frequently Asked Questions about Customer Portal accounts and logins
I had to to open a ticket with Solarwinds Support and they remoted in and updated the db to reset the admin account. All good in the hood.