So I used to be a heavy user of Spiceworks. Due to internal reasons, we switched to Web Help Desk. There are a few things I miss, but very specifically, Tickets Anywhere, and being able to issue commands in the subject line of the email.
Spiceworks has some of this, but it's very limited.
Like one huge use case is lets say I get an email from an executive about something that really should be a ticket. I can go create the ticket myself.. or I could hit a button in Outlook (a macro) that would automatically forward the message to our web help desk email address and append to the subject line: "#created by exec.emailaddress@companyname.com".
Any chance some functionality like this would be added?