7 Replies Latest reply on Mar 26, 2018 9:10 AM by adam.rohde

    Is there a way to create a Child Ticket on an existing Ticket?


      There are times when a ticket will come in asking for several things to happen, which require different technicians. I would like to 'spawn' Child tickets off of these tickets. Is there a way of doing this?


      Basically, all I want to do is duplicate the ticket and give each duplicate a different Request Type and different Technician, keeping the Client, Subject, and Description the same.