There are times when a ticket will come in asking for several things to happen, which require different technicians. I would like to 'spawn' Child tickets off of these tickets. Is there a way of doing this?
Basically, all I want to do is duplicate the ticket and give each duplicate a different Request Type and different Technician, keeping the Client, Subject, and Description the same.
I should also mention, that I would like to keep these tickets as a group, so they are together for reference.