1 Reply Latest reply on Dec 13, 2016 3:41 PM by bvondeylen

    Is there a way to create a Child Ticket on an existing Ticket?

    bvondeylen

      There are times when a ticket will come in asking for several things to happen, which require different technicians. I would like to 'spawn' Child tickets off of these tickets. Is there a way of doing this?

       

      Basically, all I want to do is duplicate the ticket and give each duplicate a different Request Type and different Technician, keeping the Client, Subject, and Description the same.