1 Reply Latest reply on Dec 9, 2016 3:05 PM by kellytice

    WebHelpDesk Migration from one Win server to another

    adutoit1

      Hi Everyone,

       

      I need some assistance in migrating Solarwinds Web Help Desk from our internal Windows 2012 server to another windows 2012 server.

      The server I am trying to migrate to is an Amazon EC2 windows server.

       

      I use MySQL as our database source and NOT PostgresSQL.

       

      Here is what I have done thus far:

       

      • On the Source server:
        1. Stopped Web Help Desk
        2. Dumped the "whd.sql" file to a Dropbox folder.  (This dump file includes the data.  812MB file)
        3. Copied the "C:\Program Files\WebHelpDesk\conf" folder to Dropbox
        4. Copied the "C:\Program Files\WebHelpDesk\bin\wrapper\conf" folder to Dropbox
        5. Start Web Help Desk
      • On the Target Server:
        1. Installed the same version Web Help Desk.
        2. Stopped Web Help Desk
        3. Created a new database, "whd.sql" using PHPMYADMIN.  (Note, at this time the database is still empty)
          1. Downloaded the "whd.sql" file from dropbox to c:\whdbackup\
          2. Opened the mysql console and ran the following:
            1. use whd
            2. source c:/whdbackup/whd.sql
            3. Waited until the import completed
            4. Exit
          3. Logged back into PHPMYADMIN and verified the data existed in the new whd.sql database.  Success.
        4. Replaced the "C:\Program Files\WebHelpDesk\conf" folder with the one from Dropbox
        5. Replaced the "C:\Program Files\WebHelpDesk\bin\wrapper\conf" folder with the one from Dropbox
        6. Started Web Help Desk.
        7. Opened browser, Chrome and navigated to 127.0.0.1:8081
        8. Web Help Desk wizard started.   This is where my problem starts.   I enter all the relevant details but can't go any further.  The buttons dont seem to work.  See screenshot below:

                     Screenshot 2016-12-05 08.33.57.png

       

      Not sure where I went wrong.   But any assistance would be appreciated.

       

      Kind Regards,

       

      Stephan