1 Reply Latest reply on Nov 29, 2016 2:30 PM by typhoon87

    Looking for a way for the technician to manually add an approval process if he sees fit


      I have an automatic approval process set up for all requests that require a purchase such as an employee requesting a new computer or requesting software that we have limited license availability on. These approvals go to the IT manager and they are set up dependent on the client selecting one of the request types. I have an instance where generally speaking this request type doesn't need an approval but the error the client is having is going to require more storage on his computer which incurs a cost and therefore needs to be approved. Is there a way the technician can add an approver manually to a ticket even though it is not one of the normal request types that require approval?