Does Solarwinds no longer provide after-hours support to paying customers? We performed an upgrade from NPM 11.0.1 to 11.5.3. However, several of the services crash after the upgrade. We called support (866-530-8040, from the bottom of the Customer Portal) last night at 10:30pm ET and sat on hold until 11:30pm ET. No one ever answered. We are currently on the phone, again with no one having answered.
My question is, why are we paying for support for a product for which we are getting no support?
Unfortunately that's kind of a "thing" now. I've posted about my problems along with some other members here: Terrible Customer Support Experiences Lately!!!!
The thread was started back in 2012 so it seems like this is a battle that's been going on for some time now.