1 Reply Latest reply on Nov 16, 2016 7:20 AM by mbird

    Lack of support

    ttl

      Does Solarwinds no longer provide after-hours support to paying customers? We performed an upgrade from NPM 11.0.1 to 11.5.3. However, several of the services crash after the upgrade. We called support (866-530-8040, from the bottom of the Customer Portal) last night at 10:30pm ET and sat on hold until 11:30pm ET. No one ever answered. We are currently on the phone, again with no one having answered.

       

      My question is, why are we paying for support for a product for which we are getting no support?