0 Replies Latest reply on Nov 15, 2016 2:34 PM by baron67

    Multiple 9911 Alerts

    baron67

      Total newb here first post...our system is showing multiple 911 calls and sending batches of emails; however 911 calls are not being placed. Looking back, this has been going on for some time. Is the configuration OK or does it need tweaking? Thank in advance!

       

      Example of what I am seeing (notice the duplicate of the 2011 extension):

       

      Was triggeredActive timeLast trigger
      0xxx->991117x9d 7h 27m 11/6/2016 8:00 AM
      4xxx->991116x9d 7h 27m 11/6/2016 8:00 AM
      2011->991115x17d 3h 38m 10/29/2016 12:49 PM
      2011->991115x17d 3h 38m 10/29/2016 12:49 PM
      3xxx->991115x17d 3h 38m 10/29/2016 12:49 PM

       

       

       

        Alert Definition Details

       

      Name:
      User Dialed 911

       

      Description:
        User Dialed 911 

      Type of Property to monitor
      VoIP Call Details

      Severity:
      Critical

      Evaluation Frequency of alert:
      Every minute

      Alert Custom Properties: (0)
        No Alert Custom Properties defined
       

      Scope of this Alert:
        All objects in my environment 

      Trigger Condition:

       

      At least one child condition must be satisfied (OR) 
          VoIP Call Details - Original Called Party Number - is equal to - 911
          VoIP Call Details - Original Called Party Number - is equal to - 9911

        Reset Condition:

       

      Immediately 

       

      Time of Day schedule:
        Alert is always enabled
       

      Trigger Action:

         Escalation Level 1

      1. Send an Email/Page (Alert ${N=Alerting;M=AlertName} at ${N=Alerting;M=AlertTriggerTime;F=DateTime})

        

      Reset Action:
        No reset action specified