Personally, I find the quick ticket takes longer than just making a whole ticket out right.
I agree, it would be nice if there was a better way to make quick tickets - would use that a TON. If I was smarter, I'd find a way to log tickets with the REST API
Good to know its not just us.
How do we convince the developers to change it?
I’m reluctant also to go down the API route…
Thanks for the feedback folks. I will certainly take all this under review!
Would it be possible to pick this up as a potential development?
We've developed our own system that sits between us (the technciains) and WebHelpDesk and it would be great to be able to ditch that system and have everything done within WebHelpDesk directly.
I'd would truly appreciate the opportunity to discuss this.
For anyone viewing this - - -
There is now a feature request - - -
Check out 'Differentiate between being contacted and a ticket' in THWACK
Please vote this up if you think it would be as useful as we believe it would be