0 Replies Latest reply on Nov 9, 2016 10:01 AM by ctaveras

    Ticket Automation

    ctaveras

      So I know that you can filter incoming emails to a certain default request type, but is it possible to filter based on title or key words in the body to a request type as well?

       

      We have one general helpdesk email address that all requests come to so we get all types of requests coming in that don't specifically fit one category.