1 Reply Latest reply on Nov 9, 2016 7:41 PM by typhoon87

    WHD - Numeric Survey Responses?

    doug.niman@aiphone.com

      Hi all,

      My former helpdesk system offered survey responses that used numbers as answers that we could then cull an average for each question.

       

      For example, an answer to the question " How satisfied were you with the amount of time it took to address your issue?"

       

      We had answers that ranged from Very Satisfied to Very Dissatisfied.

       

      Very Satisfied had a value of 5 and Very Dissatisfied had a value of 1.

       

      We were then able to average the scores and see that we had a timeliness score of 4.87 for example.

       

      How can I recreate this in WHD?

       

      Thank you.

      Doug Niman

      Aiphone Corporation

      Redmond, WA