I recently took on a new position, and at some point they had LEM set up and running. I would like to get it updated and back up to a manageable status. At this point, we are on version 5.6, and the license currently on the appliance is expired. We DO have a current license for the software through the end of 2017, but I'm not sure how to add the new license key? I tried to go in directly to the appliance and do an 'upgrade' but it tells me the license is expired so I can't do an upgrade. I have downloaded the standalone console, and from searching it sounds like I should be able to click "update license", however this option is greyed out for me, as well as the "Activate" and "Save" buttons. The only thing I can click on is "Cancel".
If it matters, I am currently using the desktop console vs 6.0.1. I was unable to download the console for 5.6. It just won't download from the customer portal, just leads me to a "page unavailable" screen.
There must have been some issue with the SolarWinds file database as I wasn't able to download any files for quite some time. However, it just started working for me, and was able to download the 5.6 console, at which point I could click on the 'update license' button. Hopefully this helps someone in the future!