4 Replies Latest reply on Jun 5, 2017 5:04 PM by zkelley

    Group Tickets button criteria


      Two techs in our team noticed that when they click on Group Tickets in the menu bar a different number of tickets appear in their list.


      One had 11 tickets, the other had 9 tickets.  I checked their assigned locations and that is the same for both of them.  They are only in 1 tech group.  Looking closer at the list of tickets, the two that are different both have a status of resolved, tech group, location and department are the same.


      Does anyone have a definition of the query behind the Group Tickets button?