3 of 3 people found this helpful
I'm assuming you're not talking about an outage that's affecting the Service Desk itself, but another outage (Exchange is down, etc.)
If this is the case...you can definitely leverage two options to your advantage!
Messages can be posted to the Service Desk which will appear on the authentication page for all users. This will allow users to click the Public Message that states "Exchange is down; we are working diligently to resolve this issue as quickly as possible", etc.
Login Message (Settings>General>Login Message) can also be used to display a message without requiring user interaction/clicks.
Our organization uses both methods for the greatest chance of being read. I hope this helps!
1 of 1 people found this helpful
Our organization does this as well - these options have been extremely helpful to us!
Le gaaaaasp, thank yoooooou!