2 Replies Latest reply on Oct 25, 2016 7:58 AM by Jan Pelousek

    Alerts stop working when the alert owner's account is disabled ?

    ikomrad

      Last week I disabled an account and discovered that alerts owned by that account stopped  working. To test the issue, I duplicated the account  and on the summary page it said that it would trigger on one object. Then I went to the original alert's summary page, and it had no such warning.

       

      This issue came to light when a critical service went down yesterday morning but the alert was not trigger. The event log showed the application down event, but there was not an alert triggered event. 

       

      Has anyone else seen this behavior?