3 Replies Latest reply on Oct 17, 2016 12:07 PM by jbaits

    Patch manager issue

    pat_m

      Hi all,

       

      We are just starting to try and use patch manager and I am getting this error when I try and use PM to update machines

       

       

      ARP Resolution result: Yes
      DNS Resolution result: Yes
      NETBIOS Name Resolution: Yes
      MS Endpoint Mapper: Yes
      WMI Connection: No
      Access Denied . Unable to connect using account CORP\svc_swndspm
      EminentWare Provider Connection: No
      Access Denied . Unable to connect using account CORP\svc_swndspm
      File and Print Sharing Ports: Yes

       

      Not sure what access is denied too. Can anyone point me in the right direction.

       

      Thanks

      -Pat

        • Re: Patch manager issue
          jbaits

          Is the CORP\svc_swndspm user admin of the endpoint you are trying to update? It is failing to access WMI and the EminentWare Provider on the remote system because it is denied access. Those items require admin privileges.

            • Re: Patch manager issue
              pat_m

              Hello,

               

              Thanks for answer the account is a service account and local admin on the machine I am testing on, I have retried and now I am getting a InvalidNameSpace

               

              Thanks

               

               

                • Re: Patch manager issue
                  jbaits

                  I would check the security log on the endpoint and see specifically what rights are being denied to that account. Depending on your configuration there could be rights that are available to the Administrators group by default that have been removed. I am pretty sure you only get the Access Denied message when you are explicitly denied but you can also check that the required ports for WMI and the EminentWare Provider are open between the server and endpoints.