1 Reply Latest reply on Oct 14, 2016 5:27 PM by byrona

    Stopping emails from going to techs on escalated tickets

    byrona

      I am new to WHD so please forgive me if this is an obvious question but is there a way to stop emails from being sent to techs every time a ticket is escalated to them or to a tech group that they are a member of?

       

      Thanks in advance for any help on this!