3 Replies Latest reply on Jun 25, 2019 12:12 PM by dbreneman

    Monitoring IVR using a phone call


      I was just asked if Orion can monitor the IVR by making phone a phone call.  We recently had an issue where a PRI (old school T1 to PBX) went down and we were not getting the IVR calls to the IVR system, all services were running, so Orion wasn't alerting about it.


      I see something that could work from IVR Monitoring | Call Center Monitoring | TelcoAlert , but I want everything natively in Orion.


      Has anyone done this?


      Scripting is no problem, but I just can't find a thread to start pulling on to find the solution at the end.