I was just asked if Orion can monitor the IVR by making phone a phone call. We recently had an issue where a PRI (old school T1 to PBX) went down and we were not getting the IVR calls to the IVR system, all services were running, so Orion wasn't alerting about it.
I see something that could work from IVR Monitoring | Call Center Monitoring | TelcoAlert , but I want everything natively in Orion.
Has anyone done this?
Scripting is no problem, but I just can't find a thread to start pulling on to find the solution at the end.
So no bites? I was hoping I wasn't the only person with this. Ah, well.