1 Reply Latest reply on Oct 14, 2016 4:28 PM by netlogix

    Monitoring IVR using a phone call

    netlogix

      I was just asked if Orion can monitor the IVR by making phone a phone call.  We recently had an issue where a PRI (old school T1 to PBX) went down and we were not getting the IVR calls to the IVR system, all services were running, so Orion wasn't alerting about it.

       

      I see something that could work from IVR Monitoring | Call Center Monitoring | TelcoAlert , but I want everything natively in Orion.

       

      Has anyone done this?

       

      Scripting is no problem, but I just can't find a thread to start pulling on to find the solution at the end.