1 Reply Latest reply on Sep 30, 2016 11:46 AM by kellytice

    Changing a request type


      I'm wondering what happens to existing tickets if I change a request type. Will those tickets still be accessible? Will they automatically change to the new request type?

        • Re: Changing a request type

          Do you mean you are just renaming a Request Type?


          In my environment i have a Request Type    Facilities  which i renamed to   FacilitiesNEWNAME.   After i made that change and did a ticket search, all the tickets that previously showed Facilities now showed FacilitiesNEWNAME.


          Was there something else you were changing about the Request Type?