When you send a ticket or a note using email, and you paste a picture inline, the resulting note has '[cid:image001.png@01D2140B.14EC4530]' in the body where the picture was. Users, of course, click this link; it does not work. Which is frustrating.
The working link is only at the very bottom of the emailed note. VERY easy to miss.
If the link cannot be made to work, I would like to instead have a placeholder saying 'go to bottom of note for link to image1.png'. Or else have nothing.
Has anyone come across the means to do either of these options? Or do you use a different way?