3 Replies Latest reply on Oct 28, 2016 12:41 PM by cjfranca

    Unmanaged Devices (Availability Report shows 0%)

    ahmee

      Hi All,

       

      I have some devices which have been down for a couple of months due to ongoing building renovations. I unmanaged them last month in order for the availability report to show 100% up. As I check the report for the last month its show 0% availability for these devices.

       

      My understanding is that the availability for unmanaged devices is calculated as 100% while they are unmanaged.

       

      Please help me understand, what could have caused the availability report to be 0%. One thing that I can guess is, I unmanaged these devices at a time when they were already down.

       

       

      Thanks and Regards

       

      Main Ahmad