I forgot what (S) meant. Does anyone remember?
Thanks
Barry
[S] means the tech has working hours set in their profile but the current time is outside those hours.
[V] Means the tech has the "On Vacation" checkbox checked in their profile and programs are going to the backup tech if selected
[I] means the user is marked as inactive in the system or their LDAP/AD account has been disabled and the change has synced into WHD.
We've just encountered this, as well. Our Techs have an LDAP'd account (regular user), plus their Tech account, which is not LDAP'd.
When a non-LDAP'd Tech account is deactivated, it doesn't get flagged with an "[I]" like the LDAP'd accounts do. So the inactive Tech account appears as a selection on the auto-complete drop down for cc: etc.?
Has anyone come up with a good way to address this?
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.