0 Replies Latest reply on Sep 2, 2016 3:07 PM by billclark22

    Quick Ticket setup, assign to logged in tech

    billclark22

      Playing with Quick Tickets and have a question.  For a simple one such as a user lockout, I want the Assigned Tech to be automatically listed as the technician that is creating the ticket based on the Quick Ticket template.  Is this even possible?  So if Technician B (out of A-F techs) goes to create a new ticket using the Quick Ticket option, I want the "assigned technician" field to automatically detect this is from Technician B and assign them to the ticket.  Think of it as a Super-Quick Ticket??

       

      Bill