Playing with Quick Tickets and have a question. For a simple one such as a user lockout, I want the Assigned Tech to be automatically listed as the technician that is creating the ticket based on the Quick Ticket template. Is this even possible? So if Technician B (out of A-F techs) goes to create a new ticket using the Quick Ticket option, I want the "assigned technician" field to automatically detect this is from Technician B and assign them to the ticket. Think of it as a Super-Quick Ticket??
Bill