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There is an option I would check in Setup> General Options for Max Weeks of Data in Dashboard, maybe also the Filter Dashboard Data to user in case these are causing the tickets to be excluded but I'm not sure why you would be missing tickets in queries? Are you running the queries from the Dashboard also or from the ticket search?
My "Max Weeks of Data in Dashboard" is set to 50 (that's as high as it will go but that's no bother as none of the tickets we have are more than 50 weeks old anyway). Also, I'm not filtering tickets based on location, ticket type, etc. Everyone in my department should be able to see all of the tickets that are either in their group or are assigned to them. I've been busy so haven't had time to look at this further. I hope to get in soon to really look at these ticket numbers and their dates so I can try to determine what's going on here. Once I figure it out, I'm going to make any necessary changes to bring the missing tickets "back to life" and will post my update here.