1 Reply Latest reply on Aug 30, 2016 2:43 PM by elee@sbctc.edu

    How to allow multiple people to respond to a ticket via email


      I am fairly new to web help desk and have a question.


      I want to be able to e-mail a ticket to a group list we have at our institution.  For example, I want to be able to cc: networking@groups.myschool.edu


      That part works.  However, when people respond to that, it does not allow them to update the ticket, because they were not directly cc'd in on it.


      Is there a setting that will allow anyone to respond to a ticket and enter information?