2 Replies Latest reply on Aug 23, 2016 12:43 PM by buschbacher

    Blank Text Message Alert


      I have an Admin that gets a blank text message alert from Alert Central every Sunday he is on call.  He gets the text about 1:51AM.  I have looked through our alerts and logs and I see no connection to another alert.  I originally thought this was the report that is sent out about that time, but another admin in the rotation does not get the same text messages.  The below picture is from his phone. Has anyone else experienced this, if so, how do you stop these blank alerts. 

        • Re: Blank Text Message Alert

          I had a somewhat similar experience, and I determined it was helpful to make some unique message subject lines and "from" entries for each type of alert and message my Solarwinds systems might send out.


          I ended up editing each alert's "Action" to provide more information about the specific alert that fired.  This also included the Alert-cleared / Recovered actions.


          Then I adjusted the e-mail / pager settings to provide the name of the specific SW poller/server/instance that sent the message, so it would be easier to troubleshoot messages by knowing the source server.


          It was a little time consuming, but it paid off handsomely.


          If this isn't what you're looking for, you might be able to learn more about the message sent by going to the Message Center:  https://your-npm-server/orion/netperfmon/orionmessages.aspx and then filtering or searching for events or messages that happened at the date/time in question:


            • Re: Blank Text Message Alert

              Fortunately, the admin for our environment before me was kind enough to create custom alerts with their own email subjects to detail what they are for (server name, error, issue, drive letter, etc.)


              I looked through our alerts and messages and we didn't have any sent out around that time.  The only thing I can see that went out anywhere near that time was the Alert Central Weekly Reports based on my email box.

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