0 Replies Latest reply on Aug 18, 2016 7:16 PM by eranga

    WHD with user base ticket template




      First of all I tried to do custom template in WHD using REST API to full fill our requirement but it stopped because of too much programming.

      Our Scenario:

      I am working in a  school and we have two type of clients. They are teachers and students. Teachers use school provided equipment such as desktop, printers and projectors.

      Students bring their own devices. With Teachers we want to add must fill field such as room number but we don't want to ask question such as have you back up your data in request template.

      With students we don't want to ask room number but we want to ask other questions such as back data and visible damage in request template.

      Students will be received a email with job number and they have to come IT centre to fix their problem.

      Is it possible to do this with WHD?


      Thank you