0 Replies Latest reply on Aug 16, 2016 3:15 PM by ndong

    End users unable to see request types when creating a ticket

    ndong

      Our end users are running into issues with WHD and not being able to create a ticket.  When users log in under the request tab they are unable to see  what is pictured below.

       

      Request Type

        

       
      Subject  
      Request Detail

       

       

        Location

       

      All they are able to view is

      895bcef3-92bb-4e79-9fa6-911bd1e86218_zpsiydqd3pt.png

       

      The only solution we found is the clear all the cache and cookies but the issue will reappear.  Most of our users are on FF 48 and IE 10, OS is windows 7.

      WHD version is 12.3

      Java 1.7.0_45 amd64

       

       

      Thanks in advance.